Title Upravljanje kvalitetom u zdravstvenoj njezi Title (english) Quality management in healthcare Author Marina Kljaić Mentor Tea Vukušić Rukavina (mentor)Committee member Aleksandar Džakula (predsjednik povjerenstva)Committee member Ana Borovečki (član povjerenstva)Committee member Tea Vukušić Rukavina (član povjerenstva)Granter University of Zagreb Defense date and country 2017-07-03, Croatia Scientific / art field, BIOMEDICINE AND HEALTHCARE Abstract Potreba za sigurnošću jedna je od osnovnih ljudskih potreba. Dolazak u novu i nepoznatu okolinu (zdravstvenu ustanovu), zabrinutost zbog dijagnostičkih i terapijskih postupaka dovodi do straha i osjećaja nesigurnosti kod bolesnika.
Bolesnik očekuje da će biti zbrinut na najbolji mogući način i da će doći do poboljšanja njegova stanja, te da postupci koji se kod njega provode neće dovesti do pogoršanja njegova stanja.
Danas se očekuje jednako velik izbor i povlašten tretman u okviru zdravstvene djelatnosti, kao i od bilo koje druge uslužne djelatnosti, te se u posljednje vrijeme velika važnost pridaje postizanju, održavanju, mjerenju i unapređenju kvalitete u zdravstvu. Ulaganje u sigurnost bolesnika i u poboljšanje kvalitete, ekonomski je isplativo za subjekt zdravstvene zaštite, kao i za širu zajednicu u cjelini.
Potrebno je izgraditi sustav koji će osigurati provođenje zdravstvene njege koja odgovara prihvaćenim standardima, sustavno prikupljanje i analizu podataka o neželjenim događajima, učenje na pogreškama i uspostavljanje standarda prema kojima će biti moguće mjeriti sigurnost i kvalitetu zdravstvene njege.
Obzirom da medicinske sestre velik dio svog radnog vremena provedu u direktnom kontaktu s bolesnikom, te su često i koordinatori cjelokupne skrbi bolesnika, moraju težiti kvaliteti i unaprjeđenju kvalitete svojih usluga, kao i sigurnosti bolesnika o kojima skrbe.
Način pružanja zdravstvene njege koja je vođena promišljenom integracijom najboljih dostupnih znanstvenih spoznaja s kliničkim iskustvom omogućuje kritičku procjenu istraživačkih podataka, smjernica i drugih izvora informacija kako bi se ispravno identificirao problem, te primijenile najbolje intervencije.
Poboljšanje i razvoj kvalitete zdravstvene zaštite (bolesnikove sigurnosti) zahtijeva znanje, izbor i primjenu specifičnih metoda i alata prilagođenih mogućnostima pojedinih zdravstvenih ustanova.
Bolja njega poboljšava ukupnu kvalitetu liječenja, što doprinosi sigurnom liječenju usmjerenom na ostvarivanje povoljnih zdravstvenih ishoda, čime se smanjuju troškovi liječenja za pojedinca, obitelj, poslodavaca i društvo.
Abstract (english) The need for safety represents one of the fundamental human needs. Coming to a new and unfamiliar environment (healthcare institution), as well as worries about diagnostic and therapy procedures may result in fear and the feeling of insecurity in patients.
Patients expect to be treated in the best possible manner and that their condition will improve, as well as that procedures implemented within their treatment will not lead to deterioration of their condition.
An equally wide choice and preferential treatment within healthcare activities is today expected the same as from any other service. Thus, a great attention has recently been paid to achieving, maintaining, measuring and improving healthcare quality. Investing in patient safety and quality improvement is economically efficient for a healthcare subject, as well as for the wider community as a whole.
It is necessary to develop a system that will ensure the implementation of nursing care in compliance with accepted standards, systematic collection and analysis of data on undesired events, error-based learning and setting up standards according to which it will be possible to measure the safety and quality of nursing care.
As nurses spend a significant part of their working hours in direct contact with patients and frequently act as coordinators of the patients’ overall healthcare treatment, they must tend to quality and improvement of their services and the safety of patients they provide care for.
Providing nursing care lead by a well-thought integration of the best available scientific insights and clinical experience allows for critical assessment of research data, guidelines and other sources of information in order to identify the problem correctly and apply the best interventions.
The improvement and development of healthcare quality (patient safety) requires knowledge, selection and application of specific methods and tools adapted to the possibilities of individual healthcare institutions.
Better care improves the overall treatment quality, which contributes to safe treatment oriented towards achieving positive healthcare outcomes, which results in the reduction of costs for individuals, family, employers and the society.
Keywords
kvaliteta
sigurnost
bolesnik
zdravstvena njega
medicinska sestra
Keywords (english)
quality
safety
patient
nursing care
nurse
Language croatian URN:NBN urn:nbn:hr:105:417360 Study programme Title: Studies in Nursing Type of resource Text File origin Born digital Access conditions Open access Terms of use Created on 2018-03-20 09:30:21
