Utjecaj privatnog života medicinskih sestara na empatičnost u radu

master's thesis

• Title (english): Impact of nurses' private lives on their empathy at work
• Author: Ivana Brajdić
• Mentor: Rudolf Gregurek (mentor)
• Committee member: Milena Skočić Hanžek (predsjednik povjerenstva)
• Committee member: Dražen Begić (član povjerenstva)
• Committee member: Rudolf Gregurek (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; Zagreb
• Defense date and country: 2017-06-27, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Clinical Medical Sciences; Psychiatry

Abstract

Privatan život svakog čovjeka uvelike utječe na njegovo emocionalno stanje, zadovoljstvo, psihičku stabilnost, ali i profesionalno obnašanje. Medicinske sestre imaju različite odgovornosti i opsege posla koje obavljaju sukladno obrazovanju i mjestu rada, a pristup prema radu mora uključivati empatiju. Empatija se općenito može definirati kao sposobnost emocionalnog uživljavanja i razumijevanja osjećaja i stanja drugih osoba. Nužno je pojmiti značenje empatije, preduvjeta za zadovoljavanje potreba
svakog čovjeka, zbog razumijevanja misli i osjećaja pacijenta. Prema Jean Watson, za razumijevanje drugih nužno je uravnoteženo psihološko stanje te zadovoljstvo medicinske sestre koje nosi u radni dan upravo iz svoje privatnosti, a humanost u zdravstvenoj njezi je nužna za adekvatnu skrb o čovjeku. Postizanje komunikacije s terapijskim značajem ostvarivo je aktivnim slušanjem, preduvjetom za iskazivanje empatije. Medicinska sestra mora osvijestiti svoje ponašanje i neverbalne geste u cijelosti prilikom stupanja u komunikaciju. Empatičan pristup je poželjan u raznim okolnostima i situacijama, prisutnim pozitivnim ili negativnim osjećajima i mislima sugovornika. Privatni problemi mogu odmoći u nastojanju profesionalnog pristupa, a najsigurniji način iskazivanja empatije je sve privatne i poslovne probleme ostaviti po strani. Način na koji će medicinska sestra stupati u komunikaciju te iskazivati empatiju ovisi o tome kakvu ima sliku o sebi. Radno okruženje te organizacija posla mogu
utjecati na zadovoljstvo medicinske sestre te „oblikovati“ njeno ponašanje sukladno situaciji. Odvajanje privatnog života od profesionalnog je nemoguće jer se međusobno isprepliću. Posao i karijera žene uvelike utječu na njeno stupanje u brak, planiranje roditeljstva te uopće mogućeg usklađivanja obiteljskog i poslovnog života spram velikih obveza glede karijere u sestrinstvu.

Abstract (english)

Every man's private life greatly affects not only their emotional state, satisfaction, and mental stability but also their professional relationships. Nurses have different responsibilities and workload based on their education and job position, and their work approach must include empathy. Empathy can generally be defined as an ability to savour and understand other’s emotions and conditions. It is necessary to grasp the notion of empathy, which is a prerequisite for satisfying every man’s needs so that a patient’s thoughts and feelings could be understood. According to Jean Watson, in order to understand other people, it is essential to keep a balanced state of mind and nurse satisfaction which they bring to the workplace from their own private lives, and humanity in health care is vital for adequate human - care. Therapeutic communication is achievable through active listening, which is a requirement for expressing empathy. A nurse must be completely aware of their behaviour and nonverbal communication when entering into a conversation. The empathic approach is considered desirable in various circumstances and situations, dealing whether with patient’s positive or negative emotions and thoughts. Private problems can hinder any efforts at a professional approach, and the safest way to express empathy is to put all private problems and problems at work aside. The manner in which a nurse communicates and expresses empathy depends on their self - image. Their working environment and job organization can affect a nurse’s satisfaction and “shape” their behaviour according to the situation. Separating a private from a professional life is impossible because they are intertwined. A woman’s job and career greatly affect her entering into matrimony, planning
parenthood and the questionable possibility of balancing both family and career life, especially when the great commitment of pursuing a career in nursing is taken into consideration.

• Keywords: privatan život; medicinske sestre; empatija; komunikacija
• Keywords (english): private life; nurses; empathy; communication
• Language: croatian
• URN:NBN: urn:nbn:hr:105:502228
• Study programme: Title: Studies in Nursing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2018-03-20 11:47:21