Značajke mrežnih stranica bolnica u Hrvatskoj

master's thesis

• Title (english): Croatian hospitals web pages features
• Author: Hrvoje Kovačević
• Mentor: Zdenko Sonicki (mentor)
• Committee member: Mirjana Kujundžić Tiljak (predsjednik povjerenstva)
• Committee member: Sanja Musić Milanović (član povjerenstva)
• Committee member: Zdenko Sonicki (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; (Department of Medical Statistics, Epidemiology and Medical Informatics); Zagreb
• Defense date and country: 2019-07-12, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Public Health

Abstract

Porast broja korisnika interneta prati i sve veći broj pretraga vezanih uz zdravlje posebice
među mladima. U takvom okruženju, bolnice imaju priliku iskoristiti Internet za širenje
znanja, ali i njegov marketinški potencijal. Napravljene su brojne studije koje analiziraju
mrežne stranice bolničkih ustanova različitim metodama; automatiziranim testiranjima,
pregledima sadržaja prema šifrarnicima te manji broj radova koji se bavi pristupačnosti tih
stranica osobama s invaliditetom. U izradi ovog rada djelomičnu su objedinjene sve te
metode. Popis mrežnih stranica bolničkih ustanova sastavljen je prema službenim stranicama
Ministarstva zdravstva te sadržava 57 stranica kliničkih bolničkih centara, kliničkih bolnica,
klinika, općih i specijaliziranih bolnica. Kroz automatizirana testiranja u četiri dimenzije:
performanse, pristupačnost, najbolje prakse te optimizacija za Internet tražilice su vrednovane
tehničke značajke stranica te se za ukupne rezultate uzimao prosjek svih dimenzija u dva
različita testiranja. Po prilagođenom šifrarniku napravljen je pregled sadržaja mrežnih
stranica čiji je rezultat također zbrojen u ukupni rezultat. Dodatno su vrednovana
pristupačnost stranica, korištenje sigurnosnih protokola i certifikata te prilagođenost
mobilnim uređajima. Nakon svih navedenih testova napravljena je rang lista mrežnih stranica
bolnica u Hrvatskoj. Uočeno je da više od pola mrežnih stranica ne koristi sigurnosne
protokole te time potencijalno ugrožavaju sigurnost osobnih podataka pacijenata, a da će
zbog stupanja na snagu novog zakona, stranice morati uskladiti pristupačnost propisanim
normama ako to već nisu.

Abstract (english)

Increase in the number of Internet users if followed by an increase in the amount of health related
online searches, especially among youth. In such environment, hospitals have an
opportunity to use internet as a teaching tool as well as use its marketing potential. Many
studies have been done analysing the hospital web pages using different methods like:
automated tools, evaluating content by codebooks and a small amount of papers on the
problem of accessibility of those webpages for people with disabilities. All the methods have
been used while making this research. A list of hospital webpages was procured from public
website of Ministry of Health and it included 57 webpages of university hospital centres,
university hospitals, clinics, general hospitals and special hospitals. Technical characteristics
of the webpages were scored using automated test tools on four dimensions: performance,
accessibility, best practices and search engine optimisation with the final score being the
mean score on all dimensions in two different sets of tests. Content of the webpages was
evaluated using a modified codebook and the result was added to the final scoring. Additional
assessment was performed on webpages’ accessibility, usage of secure protocols and
certificates and whether they were mobile-friendly. After all the mentioned evaluations,
ranking of all Croatian hospitals’ webpages was created. Lack of security protocols usage
was noticed for more than half of the webpages which has the potential to compromise the
patient’s personal data. Considering that a new accessibility law is set to come into effect,
hospitals might have to adjust their websites to meet the new requirements.

• Keywords: mrežne stranice bolnica; pristupačnost; internet; rangiranje
• Keywords (english): hospital webpages; accessibility; Internet; ranking
• Language: croatian
• URN:NBN: urn:nbn:hr:105:267373
• Study programme: Title: Medicine; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: doktor/doktorica medicine (doktor/doktorica medicine)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2019-10-18 08:05:24