Učinci neželjenih događaja na zdravstveno osoblje u obiteljskoj medicini

master's thesis

• Title (english): Impact of adverse events on healthcare professionals in family medicine
• Author: Vesna Kuštrak
• Mentor: Zlata Ožvačić Adžić (mentor)
• Committee member: Miroslav Hanževački (predsjednik povjerenstva)
• Committee member: Venija Cerovečki Nekić (član povjerenstva)
• Committee member: Zlata Ožvačić Adžić (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; (Department of Family Medicine); Zagreb
• Defense date and country: 2020-07-17, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Family Medicine

Abstract

Sigurnost bolesnika je postala predmetom središnjeg interesa u području osiguranja kvalitete zdravstvene skrbi. Događaj koji predstavlja prijetnju sigurnosti bolesnika definira se kao bilo koji neželjeni ili neočekivani događaj koji je naškodio ili je mogao
naškoditi pacijentu u procesu pružanja zdravstvene skrbi. Neželjeni događaj može biti uzrokovan pogreškom procesa u pružanju skrbi ili pogreškom znanja i vještina. Iako postoji percepcija kako u obiteljskoj medicini (OM) ne postoji veliki rizik od neželjenog događaja, sigurnost bolesnika predstavlja prioritet i u OM posebno imajući na umu kako se najveći broj konzultacija unutar zdravstvenog sustava ostvari upravo u primarnoj zdravstvenoj zaštiti. Zdravstveno osoblje koje je sudjelovalo u neželjenom događaju može osjećati negativne posljedice po zdravlje i učinkovitost u radu te postati sekundarnom žrtvom neželjenog događaja. Cilj ovog rada bio je iznijeti spoznaje kako uključenost u neželjeni događaj u obiteljskoj medicini utječe na zdravstveno osoblje. Prepoznavanje i uvažavanje utjecaja neželjenih događaja na zdravstveno osoblje može poslužiti u smanjenju negativnih posljedica.

Abstract (english)

Patient safety has become a central subject of interest in the field of health care quality assurance. An event that poses a threat to patient safety is defined as any unwanted or unexpected event that has harmed or could have harmed the patient in
the process of providing health care. An adverse event can be caused by a care process error or a knowledge and skills error. Although there is a perception that in family medicine there is no high risk of an adverse event, patient safety is a priority in
family medicine, especially bearing in mind that the largest number of consultations within the health system takes place in primary care. Healthcare professionals who have been involved in an adverse event may experience adverse effects on health
and work efficiency and become a secondary victim of the adverse event. The aim of this paper is to present insights into how involvement in an adverse event in family medicine affects health care staff. Recognizing and appreciating the impact of
adverse events on healthcare professionals can serve to reduce the negative consequences.

• Keywords: sigurnost bolesnika; neželjeni događaj; negativni učinci; obiteljska medicina
• Keywords (english): patient safety; adverse events; negative impact; family medicine
• Language: croatian
• URN:NBN: urn:nbn:hr:105:120690
• Study programme: Title: Medicine; Study programme type: university; Study level: integrated undergraduate and graduate; Academic / professional title: doktor/doktorica medicine (doktor/doktorica medicine)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-05-03 09:07:53