Pokazatelji kvalitete zdravstvene njege na bolničkom odjelu

master's thesis

• Title (english): Nursing quality indicators in hospitals
• Author: Magdalena Drvoderić
• Mentor: Urelija Rodin (mentor)
• Committee member: Danijela Štimac Grbić (predsjednik povjerenstva)
• Committee member: Marjeta Majer (član povjerenstva)
• Committee member: Urelija Rodin (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; (Department of Social Medicine and Health Care Organization); Zagreb
• Defense date and country: 2021-12-23, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Social Medicine

Abstract

Pružanje kvalitetne zdravstvene zaštite koje će rezultirati boljim zdravljem pojedinaca i
skupina stanovništva predmet je interesa više međunarodnih zdravstvenih organizacija koje su
u zadnjih tridesetak godina utjecale na razvoj strategija za upravljanje kvalitetom zdravstvene
zaštite na nacionalnim razinama i međunarodnoj razini. I u hrvatskom zdravstvenom sustavu
su doneseni propisi o upravljanju kvalitetom te praćenju temeljem pokazatelja uspješnosti
liječenja i njege. Cilj ovog diplomskog rada je opisati razvoj sustava praćenja kvalitete
zdravstvene zaštite u Hrvatskoj s posebnim osvrtom na pokazatelje zdravstvene njege koje
koristimo za procjenu sigurnosti bolesnika na bolničkom odjelu. Standardni pokazatelji njege
na bolničkom odjelu poput dekubitusa, pada bolesnika, bolničkih infekcija, zadovoljstva
bolesnika i vođenja sestrinske dokumentacije mogu nam pomoći u utvrđivanju razlika između
pojedinih odjela i ustanova. Bez prikupljanja i analize podataka o neželjenim događajima
objektivno je teško utvrditi koji su problemi u osiguranju kvalitete zdravstvene njege
najznačajniji u pojedinim odjelima, provesti edukaciju temeljem učenja na pogreškama i
primijeniti specifične metode za održanje i postizanje profesionalnog standarda prema
potrebama zdravstvene ustanove.

Abstract (english)

Providing quality health care that will result in better health for individuals and groups of the
population is the subject of interest of several international health organizations that in the last
thirty years have influenced the development of health care quality management strategies at
national and international levels. Regulations on quality management and monitoring based
on indicators of treatment and care success have also been adopted in the Croatian health care
system. The aim of this thesis is to describe the development of a health care quality
monitoring system in Croatia with special reference to the health care indicators that we use to
assess the safety of patients in the hospital ward. Standard indicators of hospital ward care
such as pressure ulcers, patient falls, nosocomial infections, patient satisfaction, and nursing
record keeping can help us identify differences between individual wards and institutions.
Without collecting and analyzing data on adverse events, it is objectively difficult to
determine which problems in quality assurance of health care are most significant in
individual departments, conduct training based on learning from failures and apply specific
methods to maintain and achieve professional standards according to the needs of the health
institution.

• Keywords: kvaliteta zdravstvene zaštite; zdravstvena njega; bolnički odjel
• Keywords (english): health care quality; nursing care; hospital ward
• Language: croatian
• URN:NBN: urn:nbn:hr:105:157721
• Study programme: Title: Studies in Nursing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-06-17 11:17:50