Utjecaj stresa na djelatnike hitne službe

master's thesis

• Title (english): The effect of stress on emergency service workers
• Author: Romeo Novak
• Mentor: Rudolf Gregurek (mentor)
• Committee member: Milena Skočić Hanžek (predsjednik povjerenstva)
• Committee member: Dražen Begić (član povjerenstva)
• Committee member: Rudolf Gregurek (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; (Department of Psychiatry and Psychological Medicine); Zagreb
• Defense date and country: 2018-09-27, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Clinical Medical Sciences; Psychiatry

Abstract

U ovom radu će se obraditi problem stresa i psihičkog zlostavljanja na radnom mjestu. Stanje stresa na radnom mjestu može se definirati kao niz za pojedinca štetnih fizioloških, psiholoških i bihevioralnih reakcija u kojima zahtjevi posla nisu u skladu s njegovim sposobnostima, mogućnostima i potrebama. Stres se definira kao opća pobuđenost organizma zbog neizvjesnosti ishoda.
Sindrom sagorijevanja na poslu jedan je od najnepovoljnijih posljedica dugotrajne izloženosti profesionalnom stresu. Stres na poslu rezultat je interakcija zaposlenika i karakteristika posla. Psihičko zlostavljanje predstavlja složen socijalno-medicinski problem moralnog zlostavljanja na poslu koji ostavlja posljedice na psihičko i tjelesno zdravlje žrtve.
Poznato je da je posao s ljudima izrazito složen i predstavlja značajan izvor stresa. U ovom radu pokušava se upozoriti na razlike uzroka i posljedica profesionalnog sagorijevanja i psihičkog zlostavljanja te se nastoji ponuditi moguće postupke za suočavanje s ovim problemima.
Obradit će se modeli stresa na radu odnosno koje su to stresne reakcije, psihosocijalni rizici koji do njih dovode, kako individualne karakteristike pojedinca utječu na radnika, odnosno javljaju li se kratkoročne ili dugoročne posljedice. Psihosocijalnim rizicima smatraju se svi aspekti posla koji proizlaze iz lošeg planiranja, organizacije i upravljanja poslom te loše socijalne klime u kojoj se rad odvija, a rezultiraju negativnim psihološkim, fizičkim i socijalnim ishodima kod radnika.
Skrb za mentalno zdravlje zaposlenika, a osobito vrlo stresnih zanimanja kao što su profesije u zdravstvu, pravosuđu, policiji i sl., nije luksuz, već profesionalna obveza. U organizaciji koja se brine o svojim zaposlenicima istaknuto mjesto treba imati sustavno planiranje i provođenje organizacijskih mjera za sprečavanje psihičkog zlostavljanja i smanjivanje radnog stresa.

Abstract (english)

This paper addresses stress and its psychological burdens on a person in the workplace. The state of stress in the workplace can be defined as a series of physical, psychological and behavioral reactions harmful for the individual, where job requirements are not in line with ones abilities, possibilities and needs. Stress is defined as the general excitement of the organism due to uncertainty of the outcomes.
The burn-out work syndrome is one of the most unfavorable consequences of a long-term exposure to work stress. Stress at work is a result of interactions of the employee and job characteristics. Psychological abuse is a complex social and medical problem of moral abuse at work with consequences on the victim's psychological and physical health.
It is a well-known fact that working with people is extremely complex and stressful. This paper tries to warn about the differences between the causes and consequences of work related burn-out and psychological abuse and to offer possible procedures for dealing with these problems.
This paper examines models of work stress- i.e.stress responses psychosocial risks inducing them, howpersonal characteristics can affect workers and if it has short-term or long-term consequences. All job aspects that arise from poor planning, organisation or management as well as poor social climate at the workplace are considered psychosocial risks and they result in negative psychological, physical and social outcomes for the worker.
Mental health care for employees is not a luxury but a professional obligation, especially very stressful professions such as in healthcare, justice, police, etc. Organizations that take care of their employees should value systematic planning and implementation of organizational measures to prevent psychological abuse and reduce work stress .

• Keywords: stres; sindrom sagorijevanja; skrb; mentalno zdravlje
• Keywords (english): stress; burn-put syndrome; care; mental health
• Language: croatian
• URN:NBN: urn:nbn:hr:105:661767
• Study programme: Title: Studies in Nursing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2019-03-04 11:51:18