Ispitivanje mišljenja građana o temama vezanim uz zdravstvo

professional thesis

• Title (english): Research of Public Opinion on Health Issues
• Author: Nenad Korkut
• Mentor: Miroslav Mastilica (mentor)
• Granter: University of Zagreb; School of Medicine; Zagreb
• Defense date and country: 2020-07-10, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care

Abstract

Za potrebe ove studije provedena je kvalitativna i kvantitativna analiza pitanja koja su vezana za ocjenu usluga koje građani, koji su ujedno i osiguranici Croatian Health Insurance Fund dobivaju u hrvatskom zdravstvu, stav građana/osiguranika prema liječnicima obiteljske medicine i liječnicima u bolničkom sektoru te istražiti koje nedostatke i prednosti hrvatskog zdravstva građani navode kao najvažnije. Intervjuirani građani razvrstani po dobi, spolu, obrazovanju, prihodima, regiji i tipu naselja u kojem žive, te smo statistički analizirali da li među njima postoje značajna odstupanja u odgovorima na pitanja koja su bila predmet naše analize. Uspoređivali smo ankete provedene 2012. i 2015. godine (prije i nakon ulaska Hrvatske u EU)
Prosječna ocjena hrvatskog zdravstvenog sustava u očima naših ispitanika je dobar (3). Rezultati pokazuju da postoji statistički značajna razlika u ocjeni zdravstvenog sustava između dobnih kategorija. Starije skupine ocjenjuju zdravstvo višim ocjenama nego najmlađa skupina. Ipak značajnije za ovu analizu je činjenica da sve dobne skupine najčešće daju ocjenu dobar (3).
Ispitanici su sami izrekli koju pojavu smatraju najvećim problemom u sustavu hrvatskog zdravstva bez sugestija ispitivača i očekivano radi se od dugom čekanju na zdravstvene usluge. Čekanje na pregled specijalista nešto više ih smeta od čekanja na dijagnostičke pretrage.
Kvalitetan liječnički kadar i 2012. i 2015. navedeni su najčešće kao glavni razlog za pohvalu hrvatskog zdravstvenog sustava.
Analiza ocjene liječnika obiteljske medicine i liječnika u bolnici prema dobnim skupinama pokazuje da nema statistički značajne razlike u ocjenama liječnika obiteljske medicine, a najveći broj ispitanika ih ocjenjuje ocjenama zadovoljan i jako zadovoljan. Analiza ocjena bolničkih liječnika je pokazala da postoji statistički značajna razlika u ocjenama između dobnih skupina i najbolje im ocjene daje grupa srednje dobi.

Abstract (english)

For the purpose of this study, a qualitative and quantitative analysis was done on questions submitted to citizens - Croatian Health Insurance Fund assured - relating to the assessment of services in Croatian healthcare, and their attitudes towards general practitioners and doctors in hospital sector. The study aims at investigating which advantages and disadvantages of Croatian healthcare the citizens see as most important. Subjects were sorted according to gender, age, education, income, region and the type of settlement to determine whether there would be significant deviations in their answers to questions that were the subject of the analysis. Surveys made in 2012 and 2015 (before and after Croatia’s joining the EU) were compared.
The average grade of the Croatian healthcare system seen through the eyes of the subjects was good (3). The results show statistically significant difference in grading between age groups. Older groups grade healthcare higher than the youngest group. However, it is more significant for this analysis that most common grade for all age groups is good (3).
Subjects provided their own opinion on what they considered to be the biggest problem of the Croatian healthcare system, and as anticipated they emphasized the problem of long waiting periods. Waiting to be examined by a specialist was slightly more problematic than waiting for a diagnostic checkup.
High quality medical staff was most often pointed out as a primary reason for commending Croatia’s healthcare system in both 2012 and 2015 surveys.
The analysis has shown no statistically significant difference in grading of general practitioners and hospital doctors across age groups, and majority of subjects assessed their satisfaction with satisfied and very satisfied. Grade analysis for hospital doctors has shown a statistically significant difference in grades between age groups, with middle-aged group giving the best grades.

• Keywords: anketa; ocjena zdravstvenog sustava; liječnici primarne zdravstvene zaštite; bolnički liječnici; liste čekanja
• Keywords (english): survey; healthcare system review; general practitioners; hospital doctors; waiting lists
• Language: croatian
• URN:NBN: urn:nbn:hr:105:098389
• Study programme: Title: Leadership and management of health services; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a magistar/magistra menadžmenta u zdravstvu (sveučilišni/a magistar/magistra menadžmenta u zdravstvu)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-02-14 10:21:40