Zadovoljstvo na radu u psihički zahtjevnim poslovnim okruženjima

professional thesis

• Title (english): Job satisfaction in mentally demanding business environments
• Author: Maida Tuzović
• Mentor: Višnja Nesek Adam (mentor)
• Granter: University of Zagreb; School of Medicine; Zagreb
• Defense date and country: 2021-11-29, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Public Health

Abstract

Svrha: Utvrditi u kojoj je mjeri zadovoljstvo na radu zaposlenika u bolničkom zdravstvenom sustavu povezano s psihičkom zahtjevnošću njihovog posla. -----
Ispitanici i metode: U istraživanju je sudjelovalo 120 ispitanika. Primarno istraživanje je provedeno upotrebom anonimnog anketnog upitnika. Anketni upitnik se proveo u objedinjenom hitnom bolničkom prijamu KB Sveti Duh te u farmaceutskoj tvrtki Pharmas d.o.o. Ispitanici su odgovorili na pitanja. -----
Rezultati: Istraživanje je pokazalo da djelatnici objedinjenog hitnog prijama rade u psihički zahtjevnim uvjetima u odnosu na farmaceutsku tvrtku. Rad djelatnika objedinjenog hitnog prijama većinom se odnosi na rad s bolesnicima. Najveće prepreke u radu ispitanicima iz objedinjenog hitnog prijama su: brojni radni zadaci, nedovoljna mogućnost za napredovanje i nedovoljna informiranost. Ovim problemima bitno su manje izloženi djelatnici farmaceutske tvrtke. Iako obje skupine ispitanika vole svoj posao i nisu mišljenja da je njihov posao beznačajan i nedovoljno cijenjen, ipak, povišice i zadovoljstvo plaćom manje je kod djelatnika objedinjenog hitnog prijama u odnosu na djelatnike farmaceutske tvrtke. -----
Zaključak: Rezultati istraživanja pokazuju da djelatnici objedinjenog hitnog bolničkog prijama rade u psihički zahtjevnim okolnostima što nije odgovarajuće vrednovano glede razine primanja i mogućnosti za napredovanjem. Rad farmaceutskih djelatnika je u bitno manje psihički zahtjevnim okolnostima, a zadovoljstvo plaćom i mogućnostima za napredovanje veće.

Abstract (english)

Purpose: To determine the extent to which employee satisfaction in the hospital health care system is related to the psychological complexity of their job. -----
Subjects and Methods: 120 respondents participated in the study.The primary research involved conducting an anonymous survey questionnaire.The questionnaire was conducted in the unified emergency reception of KB Sveti Duh and in the pharmaceutical company Pharmas d.o.o. Respondents answered the questions. -----
The results: The study found that unified emergency admissions staff work in psychologically demanding conditions while the situation at the pharmaceutical company is not. The work of unified emergency admissions staff is mostly related to working with patients, whereas this is not the case in a pharmaceutical company. The biggest obstacles in the work of the respondents from the unified emergency admissions are: numerous work tasks, insufficient opportunity for advancement and insufficient information. Pharmaceutical company employees are much less exposed to these problems. Although both groups of respondents love their jobs and do not think their work is insignificant and unappreciated, however, the benefits and pay satisfaction are lower for unified emergency admissions staff than for pharmaceutical companies. -----
Conclusion: The results of the research show that unified emergency admissions staff work in psychologically demanding circumstances and that the situation is not sufficiently taken into account, which is evident at the level of their salaries and opportunities for advancement.On the other hand, the work of pharmacists is significantly less psychologically demanding and their satisfaction with pay and opportunities for promotion is greater.

• Keywords: zadovoljni zaposlenici; ljudski kapital; zadovoljstvo na radu
• Keywords (english): satisfied employees; human capital; job satisfaction
• Language: croatian
• URN:NBN: urn:nbn:hr:105:804279
• Study programme: Title: Leadership and management of health services; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a magistar/magistra menadžmenta u zdravstvu (sveučilišni/a magistar/magistra menadžmenta u zdravstvu)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-03-01 10:38:07