Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta

master's thesis

• Title (english): Ouality of health care service in the chemoterapy day unit from the patient's perspective
• Author: Jasmina Vuković
• Mentor: Goran Vujić (mentor)
• Committee member: Dinka Pavičić Baldani (predsjednik povjerenstva)
• Committee member: Vesna Elveđi Gašparović (član povjerenstva)
• Committee member: Goran Vujić (član povjerenstva)
• Granter: University of Zagreb; School of Medicine; Zagreb
• Defense date and country: 2019-09-20, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Clinical Medical Sciences; Oncology

Abstract

Cilj istraživanja: Istražiti razinu zadovoljstva korisnika kvalitetom zdravstvene usluge
u dnevnoj bolnici za kemoterapiju.
Nacrt studije: Presječna studija.
Ispitanici i metode: U anonimnom istraživanju je sudjelovalo 100 pacijenata koji su u
tom trenutku bili u procesu liječenja u dnevnoj bolnici za kemoterapiju. Istraživanje je
provedeno u razdoblju 1.10.2018 - 1.1.2019. Sudionici su ispunjavali anketni listić na
dan primanja kemoterapije u dnevnoj bolnici. U svrhu istraživanja korišten je upitnik
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS),
američke Agencije za kvalitetu i istraživanja u zdravstvu i Erica A. Colemana.
Rezultati: Pacijentice su kvalitetu zdravstvene usluge ocijenile izvrsnom ocjenom.
Nešto nižu razinu zadovoljstva iskazuju ispitanice u dobnoj skupini od 18-39 godina u
odnosu na bolničko okruženje i čistoću higijenskih čvorova.
Zaključak: Pacijentice su izuzetno zadovoljne kvalitetom pružene zdravstvene usluge
u dnevnoj bolnici za kemoterapiju. Također izražavaju zadovoljstvo u svim segmentima
upitnika. Ne postoje statistički značajne razlike u odnosu na dijagnozu, dob, radni
status, stručnu naobrazbu i broj dolazaka u dnevnu bolnicu.

Abstract (english)

The aim of the research: To measure the patients satisfaction with quality of
healthcare services in chemotherapy day unit.
Study design: A cross – sectional study.
Methods and participants: In an anonymous study participated 100 patients (N=100)
who were in the treatment process in the chemotherapy day unit. The study was
conducted during the period of 1.10.2018-1.1.2019. Participants filled out the
questionnaire on the day of receiving chemotherapy in the chemotherapy day unit..
Questionnaire used for research purposes was the Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS), the American Quality and research
agency, and Erica A. Coleman.
Results: Patients assessed the quality of health services with excellent grades. A
slightly lower level of satisfaction is experienced in relation to the hospital environment
and cleanliness of hygene nodes.
Conclusion: Patients are extremely satisfied with the quality of the healthcare services
provided in the chemotherapy day unit. They also express satisfaction in all segments
of the questionnaire. There are no statistically significant differences in relation to
diangnosis, age, employment status, level of education and number of arrivals in the
chemotherapy day unit.

• Keywords: Kvaliteta zdravstvene usluge; zadovoljstvo pacijenata; dnevna bolnica za kemoterapiju; HCAHPS
• Keywords (english): Quality of Health care service; patients satisfaction; chemotherapy day unit; HCAHPS
• Language: croatian
• URN:NBN: urn:nbn:hr:105:917745
• Study programme: Title: Studies in Nursing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-03-10 08:42:34