Učestalost i vrste nasilja nad medicinskim sestrama na radnom mjestu

master's thesis

• Title (english): The frequency and types of violence against nurses in the workplace
• Author: Maja Marinović
• Mentor: Đurđica Kašuba Lazić (mentor); MBZ: 227726
• Granter: University of Zagreb; School of Medicine; Zagreb
• Defense date and country: 2023, Croatia
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Family Medicine

Abstract

Nasilje na radnom mjestu danas je sve više prisutno u svim područjima rada.
Najzahvaćenijima se smatraju zdravstvena zanimanja, a u zadnje vrijeme sve veći problem
predstavlja nasilje pacijenata nad medicinskim sestrama i tehničarima koji se smatraju
najugroženijom skupinom zdravstvenih djelatnika zbog toga što su prvi u kontaktu s
pacijentima i samim time prvi su izloženi izražavanju nezadovoljstva pacijenata agresivnim
ponašanjem.
Cilj istraživanja bio je utvrditi učestalost i vrstu nasilja nad medicinskim sestrama i
tehničarima zaposlenim u zdravstvenim ustanovama, od strane pacijenata, njihovih bližnjih i
pratnje.
U istraživanju je sudjelovalo 59 studenata Sveučilišnog diplomskog studija sestrinstva
na Medicinskom fakultetu u Zagrebu. Istraživanje se provodilo anonimno primjenom Upitnika
o nasilju nad medicinskim sestrama i tehničarima na radnom mjestu, konstruiranog za potrebe
ovog istraživanja, koji se sastojao od 31 pitanja.
Rezultati su pokazali da su ispitanici u velikom postotku (84%) bili meta neke vrste
nasilja u svojem radnom vijeku. Većina ispitanika razgovarala je sa suradnicima, rodbinom,
partnerom ili drugim osobama o svakom doživljenom nasilju. Prema doživljaju ispitanika,
najučestaliji oblik nasilja u obliku je verbalnog napada, psovki i upućivanja uvredljivih riječi
što je okarakterizirano kao nasilno ponašanje niskog intenziteta. Skoro svi ispitanici smatrali su
kako je učestalost nasilnog ponašanja u zadnje vrijeme u porastu. Više od polovine ispitanika
se najčešće susreće s pacijentima koji izražavaju nezadovoljstvo sa sustavom zdravstvene skrbi
u cjelini te je to bio najčešći razlog nezadovoljstva kojim su opravdavali svoje nasilno
ponašanje.
Medicinske sestre i tehničari barem jednom tijekom svog radnog vijeka dožive neki
oblik nasilja, i to najčešće verbalni, a prisutnost takvog oblika nasilja u porastu je iz godine u
godinu.

Abstract (english)

Workplace violence is increasingly prevalent in all areas of work today. Health
professions are considered to be the most affected, and lately, the violence of patients against
nurses and technicians, who are considered the most vulnerable group of healthcare
professionals because of being in contact with patients and being the first to express patient
dissatisfaction with aggressive behavior, is a growing problem.
The aim of the study was to determine the frequency and type of violence against nurses
and technicians employed in healthcare facilities by patients, their relatives, and their
companion.
Fifty-nine students from the University Graduate School of Nursing at the Faculty of
Medicine in Zagreb participated in the study. The survey was conducted anonymously using
the Questionnaire on Violence against Nurses and Technicians in the Workplace, constructed
for the purpose of this research, which consisted of 31 questions.
The results showed that a large percentage (84%) of the respondents were the target of
some type of violence in their working lives. Most interviewed talked about work violence with
co-workers, relatives, partner or other persons about any violence experienced. According to
the respondents, the most common form of violence is in the form of verbal assault, swearing
and insulting words, which is characterized as low intensity violent behavior. Almost all
respondents felt that the incidence of violent behavior has been increasing recently. More than
half of the respondents most often encountered patients expressing dissatisfaction with the
health care system as a whole, and this was the most frequent reason for dissatisfaction with
which they justified their violent behavior.
Nurses and technicians experienced some form of violence at least once during their
working lives, most often verbal ones, and the presence of such forms of violence is increasing
year by year.

• Keywords: nasilje; medicinske sestre; oblici nasilja; radno mjesto
• Keywords (english): violence; nurses; forms of violence; workplace
• Language: croatian
• URN:NBN: urn:nbn:hr:105:373640
• Study programme: Title: Studies in Nursing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-03-10 10:13:31