Associations of working from home with job satisfaction, work-life balance, and working-model preferences

Scientific paper - Original scientific paper

• Author: Tin Orešković
• Author: Milan Milošević
• Author: Bruna Kostelac Košir
• Author: Darko Horvat
• Author: Tomislav Glavaš
• Author: Antonio Sadarić
• Author: Carin-Isabel Knoop
• Author: Stjepan Orešković
• Author's institution: University of Zagreb; School of Medicine; (Department of Medical Sociology and Health Economics)
• Author's institution: University of Zagreb; School of Medicine; (Department of Environmental and Occupational Health)
• Scientific / art field, discipline and subdiscipline: BIOMEDICINE AND HEALTHCARE; Public Health and Health Care; Health Ecology

Abstract (english)

Introduction: The COVID-19 pandemic forced many businesses to shift towards remote and hybrid working models. This study explored the association of the work-from-home model with employee satisfaction, work-life balance, and work-model preferences within MPlus Group, a leader in telework within the business process and technology outsourcing (BPTO) industry.

Methods: We analyzed survey responses of 4,554 employees of MPlus Group across seven countries to assess the associations of working from home with job satisfaction, work-life balance, and preference regarding continuing to work from home.

Results: Employees working within all models, and both women and men, reported high levels of job satisfaction and work-life balance, and most employees working from home expressed a desire to continue doing so.

Discussion: Our findings suggest working from home does not lead to lower job satisfaction or work-life balance in the BPTO and similar industries. The study provides insights for organizations and policymakers navigating post-pandemic work dynamics. However, further research is needed to examine the long-term implications of remote work across diverse industries.

• Keywords (english): COVID-19; gender; job satisfaction; work from home; work-life balance
• Language: english
• Publication type: Scientific paper - Original scientific paper
• Publication status: Published
• Peer review: Peer review
• Publication version: Published version
• Journal title: Frontiers in Psychology
• Numbering: vol. 14, 1258750
• e-ISSN: 1664-1078
• DOI: https://doi.org/10.3389/fpsyg.2023.1258750
• URN:NBN: urn:nbn:hr:105:695633
• Publication: 2023-11-22
• Document URL: https://www.frontiersin.org/articles/10.3389/fpsyg.2023.1258750/full
• Type of resource: Text
• Access conditions: Open access
• Created on: 2024-03-05 08:57:24